Frequently Asked Questions
Welcome to Defence Wards Matrimony. Find answers to the most common questions about registration, profiles, memberships, and using our matrimonial services.
1. How can I register on Defence Wards Matrimony?
Registering on Defence Wards Matrimony is simple and quick.
You can register in either of the following ways:
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Full Registration: Complete the online registration form, which is divided into 3 simple pages.
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Quick Registration: Use our shorter and simpler Quick Registration form to get started quickly.
Once you complete the registration process, your profile will be submitted for verification.
2. I completed my registration, but why does my profile not show up online?
All newly registered profiles are manually verified by our administration team before being activated.
Our support team carefully reviews each profile to check for:
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Invalid or incorrect information
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Profile authenticity
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Completeness of the submitted details
In some cases, candidates may also be contacted by phone to confirm their information and authenticity.
Once your profile has been verified and activated, you will receive a notification and your profile will become visible to other members.
3. Can I upload my photograph?
Yes. You can upload photographs from your My Profile page.
You can upload a maximum of three photographs to your profile.
4. How do I upload my horoscope?
Defence Wards Matrimony provides a dedicated interface for entering your horoscope details.
To manage your horoscope:
Login → Manage Horoscope → Enter/Update Your Horoscope Details
5. Can I edit my profile details?
Yes. You can update your profile details at any time.
Simply log in to your matrimonial account and click Modify My Profile to edit your information.
6. What is the "My Matches" feature?
My Matches helps you find profiles that match your partner preferences.
The feature uses the preferences you entered during registration to display suitable profiles. Your matches are dynamically updated as profiles and preferences change.
7. Can I shortlist or bookmark a profile?
Yes. You can shortlist/bookmark profiles that you are interested in.
This is a convenient way to keep track of profiles you may want to contact or review later.
You must be logged in to use the shortlist feature.
8. How do I delete shortlisted profiles?
To remove a shortlisted profile:
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Log in using your Matrimonial User ID and Password.
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Go to Shortlisted Profiles.
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Find the profile you want to remove.
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Click the Delete/Remove option.
The profile will then be removed from your shortlisted list.
9. How do I change my password?
To change your password:
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Log in to your Defence Wards Matrimony account.
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Click Change Password.
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Enter your current/old password.
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Enter your new password.
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Confirm the new password.
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Save the changes.
You can then log in using your new password.
10. What are the benefits of membership?
Membership gives you access to a range of features designed to make your matrimonial search easier and more effective.
Key Benefits
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Trusted matrimonial service
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100% verified matrimonial profiles
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Professional profile management
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Dedicated customer care support
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Create and publish your personal profile
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Add detailed information about yourself and your family
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Upload multiple photographs
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Display your contact details to eligible paid members
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Express interest in other members
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Search for suitable matrimonial profiles
11. Why should I choose a paid membership package?
Our paid membership packages provide additional features and options to help you connect with suitable matches more effectively.
Depending on your selected package, you may be able to:
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Search for suitable profiles through the matrimonial website
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Contact suitable matches using available contact options
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Send and receive personalized messages
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Express interest in other members
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Get dedicated customer care support
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Access enhanced services available to paid members
Paid members can enjoy additional features designed to make finding and connecting with suitable matches easier.
12. Is my personal information safe?
We take the privacy and security of our members seriously.
Your personal information is handled with care and is used to provide and improve our matrimonial services. Access to certain profile and contact information may depend on your membership type and the privacy settings available on the website.
For more information, please review our Privacy Policy.
13. How can I upgrade my paid membership?
You can upgrade your membership directly from your matrimonial account.
To upgrade:
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Log in to your account.
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Click the Upgrade button.
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Select the membership package that best suits your needs.
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Proceed to the payment page.
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Choose your preferred payment option.
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Complete the payment.
Once your payment is successfully processed, the applicable membership features will be activated according to the selected package.
14. How do I contact customer care?
At Defence Wards Matrimony, customer support is one of our top priorities. Our team is always happy to assist you with questions related to your profile, membership, or matrimonial services.
You can contact our customer care team using the contact options provided on our Contact Us page.
We are committed to helping you find your suitable partner as quickly and smoothly as possible.
